We bought a KYS Pro Baker Easy 30…
We bought a KYS Pro Baker Easy 30 spiral dough mixer to replace a 30l planetary mixer. This is a highly-rated product at a better price point than similar commercial-quality products. This a v...Read full reviewClose review
We bought a KYS Pro Baker Easy 30 spiral dough mixer to replace a 30l planetary mixer. This is a highly-rated product at a better price point than similar commercial-quality products. This a very heavy unit, which the company shipped to us by air freight. Somewhere during shipment, the machine was damaged and was improperly repacked. This may have happened during a customs inspection, but no one is really sure. Unfortunately, the machine arrived with a damaged bowl and safety guard. We received an immediate response and fantastic support from the people at KYSNorway. They shipped out a new bowl and guard and helped us work through the inspection and repair, which avoided any unpleasantness or the need to waste time and money returning the product. Ultimately, they offered us a partial refund for our trouble, which we found to be completely satisfactory.
The machine is quite amazing and produces much higher-quality dough in the much less time than our planetary mixer, or even our smaller spiral mixer. The dough is so silky and has very strong gluten development. The machine is very quiet and has a removable bowl, for easy cleaning. We have been all through it and find that the build-quality is exceptional. It was made for easy servicing, if required.
The shipping damage and a delay in customs were both beyond the control of the shipper. It was unfortunate, but these things happen and the company made good on it. We would definitely buy another product from them, and in fact, may purchase a smaller Pro Baker Easy model.
The one thing that could have been better is documentation. The unit did not come with an operation and service manual, nor does that exist on their website. At the time of our need, they didn't even have a manual for the 30 liter model, but did send us a manual for the 10 liter model, which had most of the information we needed.






